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Orders & Returns

6 articles

How to handle any issues with orders & returns.


Can I change or cancel my order?

We recommend reaching out to the team as quickly as possible regarding order cancellations or changes.

How do I return products?

If your return falls within our Return Policy then you can log in to your account at If you did not set a password when placing your order... You can reset your password using the "Reset My Password" link to establi

What is your return policy?

If you're not satisfied with your order for any reason you can return it for store credit. We accept all returns within 14 days of receipt of your package. Your return must be postmarked within 14 days of delivery to you or it will not be accepted fo

What if I need to make an exchange?

We do not currently offer exchanges, but getting the product you need is simple. Simply submit a return request through your account on for the order that needs returning. Then, place a new order for whatever products you need. ☺

Do you offer prepaid return labels?

We do not offer pre-paid return labels. If you need to return products that are defective or were damaged in transit, please contact our support team at the chat widget or via e-mail at [email protected]

I want an item marked as "clearance" or with a price that ends in ".99"

This item is heading for retirement. Want it? Great. But all of our products marked as "clearance" or ending in a price of "0.99" are final sale and cannot be returned. No additional discounts, coupon codes or promotions will apply to these items. Pl