Good news! We can swap sizes, but not styles. We're happy to cancel your order if you need bigger changes. Just let us know ASAP, before shipping. We're here to help you get exactly what you need!

Need a change? No worries! If your Joe Boxer goodies are eligible under our awesome Return Policy, you can kick off the process online through our super-cool Returns Portal. Just have your email and Order ID handy - they're your golden ticket!

Once you've made your request, we'll zip a return label your way faster than you can say "Joe Boxer rocks!" Pack up your items, slap on that label, and send them back to us. We'll give you a shout when we've got your stuff and sorted out your refund or exchange. Give us about 5-7 business days to work our magic!

Can't Find Your Order ID?

Can't find your Order ID? Don't sweat it! Reach out to us - we're always here to help you navigate the Joe Boxer galaxy!

Are There Any Additional Costs?

Return costs are as flexible as our waistbands! Choose the free label with LABL ($2.97) at checkout and Joe Boxer's got your back on return shipping. 

For other stellar options, you can snag a return label through our LABL Returns Portal. You'll be prompted for payment when you're ready to launch your return.

Eligibility for Returns

Most Joe Boxer items are return-ready, but here's the scoop on a few exceptions:

• Clearance items are final sale - they've found their forever home with you!
• Items must be returned within 30 days of purchase - that's one moon cycle!
• Return labels are good for 14 days from issue - use 'em or lose 'em!

Return Processing Time

We'll process your return faster than you can do a Joe Boxer dance - typically 5-7 business days to complete and refund.

• Refunds zoom back to your original payment method.
• Store credit? It'll be waiting for you in your JoeBoxer.com account, ready for your next spree!
• Exchanges are our specialty - we'll have them sorted in 24-72 hours, Monday-Friday (we need weekends for our Joe Boxer dance-offs).

How to Initiate a Return

Hop on over to our Returns Portal to get it done!

Remember, your return needs to be within our 30-day window - that's like, a whole month!

Got questions? We're here for you! Reach out anytime - we're always ready to make your Joe Boxer experience as comfy as our undies!

If you're not satisfied with your order for any reason you can return it for store credit or a refund to your original payment method (excluding Clearance items which are non-returnable).

We accept all returns within 30 days of order shipment. Original shipping fees are non-refundable.

Please note: Items are only eligible for return when...

We’re all about making sure you have a great shopping experience. We know sometimes you need to return an item, and we’ve got you covered. But just a heads up, we have some safety and hygiene rules in place to keep everyone safe and healthy.

We know that trying on clothes can be tricky, especially undergarments. However, once an undergarment has been worn, it cannot be returned due to hygiene reasons. We apologize for any inconvenience this may cause, but we take the health and safety of our customers very seriously.

To help you find the perfect fit without compromising hygiene:

• Check our detailed size chart on every product page for accurate measurements.
• Review the fabric content provided on each product page to understand the material's stretch and feel.
• Compare measurements to underwear you already own and like.
• Contact our customer service team for personalized fit advice based on your measurements and preferences.

These tips can help you make an informed decision without needing to try on the undergarments.

Items that show signs of wear or washing will not be refunded. If these items are returned they will be discarded and no refund will be issued. The item will not be returned to you.

This item is heading for retirement. Want it? Great. But all of our products marked as "clearance" or ending in a price of "0.99" are final sale and cannot be returned. No additional discounts, coupon codes or promotions will apply to these items. Please take this into consideration when purchasing clearance items.

Our shipping is a flat rate of 6.95 for any orders under $50. Any orders over $50 ship for FREE.

Our orders only ship Monday-Friday. When your order is placed, it will ship 1-2 days after it was placed.

Our warehouses are closed on holidays and weekends.

If you order on the weekend, your order will go out the following week.

The only way to expedite your order is with UPS Expedited Shipping, which offers guaranteed delivery dates with expedited handling time.

We ship all over the United States, including all military locations via their APO, FPO and DPO addresses and P.O. Boxes, from our warehouse in Edison, NJ.

Currently, we only operate within the United States and are unable to ship internationally. We apologize for any inconvenience this may cause. Thank you for your interest and support, and we hope to address any additional questions you may have.

We usually ship orders within 1-2 business days of receiving the order. You can typically expect delivery within 7-10 business days from anywhere in the United States, but may vary based on carrier activity.

Free Shipping

Our Free Shipping option does not guarantee a delivery date, but rather offers guidelines for what is typical in fulfillment. In reality, each order varies on a variety of factors. Please consider using our expedited shipping options if you need to receive your order by a particular date. 

Expedited Shipping
Our Expedited Shipping options offer a quicker delivery based on the option selected.

Tracking Number

When your order ships, we will e-mail you with a tracking number so you can get an exact ETA.

Have you been waiting longer than 72 hours for a tracking number? Please contact us.

Absolutely! We offer expedited shipping through UPS. Just check out the available rates when you’re ready to place your order.

We offer Package Protection in partnership with LABL. Click Here to file a claim for your lost or stolen package.

What is LABL Protect?

LABL Protect is an optional service that provides coverage for your shipments against lost, stolen or damaged orders while in transit. It offers peace of mind by ensuring that you receive a replacement or refund for the value of the item if it is lost, stolen or damaged while in transit to your address.

How does LABL Protect work?

When you opt into LABL Protect at the time of purchase, it adds an additional layer of security to your order. If you package is lost, stolen or damaged during shipment, you can contact the merchant you ordered from directly and they can submit a claim in your behalf or you can fill out a claim form to submit your claim on your own. 

Do I have to pay extra for LABL Protect?

Yes, LABL Protect is an optional service, and there is an additional fee associated with this product. The cost is calculated based on the total value of your order. 

What does LABL Protect cover?

LABL Protect covers the following scenarios:

• Lost: If your package is lost in transit

• Theft: If your package is stolen after delivery

• Damage: If your package arrives damaged

How long do I have to wait to know if my claim has been approved?

Our average response time for claims review is 2 business hours. Please note that claims submitted outside our specified time frames may experience a delay as we wait to ensure that appropriate time has passed.

Lost Orders - Claims must be filed 7 days after last date of tracking update.
Stolen Orders - Claims must be filed 5 days after the date of delivery.

Damaged Orders - Claims can be submitted immediately upon discovery.

What is not covered by LABL Protect?

LABL Protect does not cover the follow:

• Claims for packages delivered to an incorrect address due to an error on the customer’s part

• Cosmetic damage 

Is there a time limit for filling a claim?

Yes, you must file a claim within 15 days of the item’s last tracking update, of when it was marked as delivered, and of receiving a damaged item. It is important to report the issue as soon as possible to ensure a quick resolution.

How long does it take to process a claim with LABL Protect?

You should find out if your claim has been approved within just a few hours of the merchant or you submitting a claim. Reorders are placed at time of approval as well. 

What happens after a claim is approved?

When your claim has been approved, you will be eligible for a refund or a replacement on the lost, stolen or damaged item. 

Can I add LABL Protect to my order after purchase?

Unfortunately, you cannot add LABL Protect after an order has been placed. You must opt into this service at time of purchase.

Can I cancel or get a refund for LABL Protect?

If you cancel your purchase prior to your order shipping, you will receive a refund for LABL Protect. However, LABL Protect is not refundable if the order has shipped. 

You can log in with the same e-mail you placed an order with here. If you didn't select a password when ordering, you will have to reset your password.

We deliver within the United States, including P.O. Boxes, AFO/APO (Military Addresses), Alaska, Hawaii and Puerto Rico.

We do not deliver anywhere outside of the United States.

We know it’s a bummer when your go-to style is MIA. Sometimes, certain items may not stick around forever. But don’t worry, we’re always cooking up fresh looks for you to love.

Got more questions or need a hand? Hit us up at [email protected]. We’re here for you!

What happens if an item I ordered becomes unavailable after placing my order?

At Joe Boxer, we maintain real-time inventory updates on our website. Items that are out of stock are not listed. However, on rare occasions, an item you have ordered might become unavailable due to rapidly changing stock levels or simultaneous orders. If this happens, we'll notify you promptly via e-mail.

What are my options if an item in my order is no longer available?

A: In the unlikely event that an item in your order is unavailable, we will reach out to you with two options: You can either choose to remove the unavailable item from your order, or you can opt to cancel your entire order and place a new one with alternative items.

How do I know if an item is in stock?

A: If an item is listed on our website, it is available for purchase. Our inventory is updated in real-time to reflect current stock levels, ensuring accuracy in availability to the best of our ability.

What should I do if I can't find the item I'm looking for on your website?

If you cannot find a specific item, it is likely that the item is currently out of stock. As we do not offer a waiting list or pre-order option, we recommend checking back periodically for updates to our inventory. 

We do not keep inventory in our warehouse for legacy merchandise, so if an item is sold out, it is gone.

We accept all major credit cards including MasterCard, Visa, American Express and Discover.

We are currently integrated with Payment Wallets for Google Pay, Apple Pay, PayPal and Sezzle.