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Joe's FAQs logo

FAQs

Orders & Returns

We recommend reaching out to the team as quickly as possible regarding order cancellations or changes. We are not able to add/change items on an order, but we can cancel your order if you would like to make any adjustments, assuming it hasn't shipped yet.

Initiating a Return or Exchange

If your return falls within our Return Policy, you can start your return or exchange online through our Returns Portal.

For Orders Placed Before 7/1/24
For Orders Placed On or After 7/1/24
https://joeboxer.happyreturns.com/
https://consumer.lablpx.com/joeboxer/order


Box up your items, apply the label provided, and ship them back to us. You’ll receive an email when your items have been received and your refund or exchange has been processed. Please allow 5-7 business days for your refund or store credit to be issued.


Can't Find Your Order ID?

If you can't locate your Order ID, please contact us, and we will assist you in finding it.


Are There Any Additional Costs?

Yes, returns may have an associated cost depending on the service used. If you opted for a free label at purchase with LABL (costs $1.97), Joe Boxer will cover the cost of return shipping. However, if you didn't opt for this service and choose to return, you'll need to purchase your own return label, which you still can do through the LABL Returns Portal.


Eligibility for Returns

Most Joe Boxer items are eligible for return, with a few exceptions:

  • Clearance items are final sale and cannot be returned.
  • Items must be returned within 30 days of purchase.
  • Once a return is requested, the label is only valid for 14 days from the date of issuance.

Return Processing Time

Return processing can take up to 5-7 business days to be completed and refunded.

  • Refunds will be issued to the original form of payment used for the purchase.
  • Store credit will be applied to your JoeBoxer.com account.
  • Exchanges are processed within 24-48 hours, Monday-Friday, excluding holidays.

How to Initiate a Return

To initiate a return, simply visit our Returns Portal.

For Orders Placed Before 7/1/24
For Orders Placed On or After 7/1/24
https://joeboxer.happyreturns.com/
https://consumer.lablpx.com/joeboxer/order


Ensure your return is within the 30-day window to qualify under our Return Policy.

If you have any questions or need further assistance, please don't hesitate to contact us. We're here to help ensure you have a positive experience with Joe Boxer.

If you're not satisfied with your order for any reason you can return it for store credit.

We accept all returns within 30 days of order shipment.

Original shipping fees are non-refundable.

Please note: Items are only eligible for return when...

Underwear (Boxers, Panties, Bras)
Loungewear (Shirts, Pants, Sets, etc)
Unworn and unwashed in the original condition it was received in with tags attached -and/or- in original packaging
Unwashed and in the original condition it was received in with tags attached -and/or- in original packaging

We at Joe Boxer appreciate all our customers and their shopping experiences. We understand that returning items is sometimes necessary, but we also have policies in place to ensure the safety and hygiene of all our customers.

We understand that trying on clothes can be tricky, especially when it comes to undergarments. Unfortunately, once an undergarment has been worn, it cannot be returned due to hygiene reasons. We apologize for any inconvenience this may cause, but we assure you that we take the health and safety of our customers very seriously.

Items that show signs of wear or washing will not be refunded. If these items are returned they will be discarded and no refund will be issued. The item will not be returned to you.

This item is heading for retirement. Want it? Great. But all of our products marked as "clearance" or ending in a price of "0.99" are final sale and cannot be returned. No additional discounts, coupon codes or promotions will apply to these items. Please take this into consideration when purchasing clearance items.


What can I do if an item I want to purchase is sold out?

We understand the frustration of finding your desired item out of stock. Due to the fast pace at which our items sell out, our website might display available inventory before our customer service team is made aware of the changes. To stay informed about the availability of sold-out products, we recommend utilizing our "Back In Stock" alerts.


How do I sign up for "Back In Stock" alerts?

Signing up for our "Back In Stock" alerts is simple. 

  1. Navigate to the product page of the sold-out item.
  2. Select the sold out size.
  3. Once your size is selected, the "Add to Cart" button will change to a "Notify Me When Back In Stock" button.
  4. Click on this button and follow the prompts to sign up for alerts.


How will I know when an item is back in stock?

After signing up for the "Back In Stock" alerts, you will receive an automatic email notification the moment your selected item is available again. This ensures you are among the first to know and have the opportunity to purchase the item before it sells out again.


Is there a limit to how many items I can receive notifications for?

No, there is no limit. You can sign up for "Back In Stock" alerts for as many items as you wish. This way, you can keep track of multiple products you're interested in without having to frequently check our website for updates.


Can I ask additional questions or need further assistance?

Absolutely! We're here to help. If you have any more questions or require further assistance, please don't hesitate to reach out to us. Our team is dedicated to ensuring you have a seamless shopping experience.



Shipping

Our shipping is a flat rate of 6.95 for any orders under $50. Any orders over $50 ship for FREE.

Our orders only ship Monday-Friday. When your order is placed, it will ship 1-2 days after it was placed.


Our warehouses are closed on holidays and weekends.


If you order on the weekend, your order will go out the following week.


The only way to expedite your order is with UPS Expedited Shipping, which offers guaranteed delivery dates with expedited handling time.

We ship all over the United States, including all military locations via their APO, FPO and DPO addresses and P.O. Boxes, from our warehouse in Edison, NJ.

We usually ship orders within 1-2 business days of receiving the order. You can typically expect delivery within 7-10 business days from anywhere in the United States, but may vary based on carrier activity.


Free Shipping

Our Free Shipping option does not guarantee a delivery date, but rather offers guidelines for what is typical in fulfillment. In reality, each order varies on a variety of factors. Please consider using our expedited shipping options if you need to receive your order by a particular date. 


Expedited Shipping
Our Expedited Shipping options offer a quicker delivery based on the option selected.


Tracking Number

When your order ships, we will e-mail you with a tracking number so you can get an exact ETA.



Have you been waiting longer than 72 hours for a tracking number? Please contact us.

Yes, we offer expedited shipping through UPS!

We offer Package Protection in partnership with LABL. Click Here to file a claim for your lost or stolen package.


What is LABL Protect?


LABL Protect is an optional service that provides coverage for your shipments against lost, stolen or damaged orders while in transit. It offers peace of mind by ensuring that you receive a replacement or refund for the value of the item if it is lost, stolen or damaged while in transit to your address.


How does LABL Protect work?


When you opt into LABL Protect at the time of purchase, it adds an additional layer of security to your order. If you package is lost, stolen or damaged during shipment, you can contact the merchant you ordered from directly and they can submit a claim in your behalf or you can fill out a claim form to submit your claim on your own. 


Do I have to pay extra for LABL Protect?


Yes, LABL Protect is an optional service, and there is an additional fee associated with this product. The cost is calculated based on the total value of your order. 


What does LABL Protect cover?


LABL Protect covers the following scenarios:

  • Lost: If your package is lost in transit

  • Theft: If your package is stolen after delivery

  • Damage: If your package arrives damaged


How long do I have to wait to know if my claim has been approved?


Our average response time for claims review is 2 business hours. Please note that claims submitted outside our specified time frames may experience a delay as we wait to ensure that appropriate time has passed.


Lost Orders - Claims must be filed 7 days after last date of tracking update.
Stolen Orders - Claims must be filed 5 days after the date of delivery.

Damaged Orders - Claims can be submitted immediately upon discovery.

What is not covered by LABL Protect?


LABL Protect does not cover the follow:

  • Claims for packages delivered to an incorrect address due to an error on the customer’s part

  • Cosmetic damage 


Is there a time limit for filling a claim?


Yes, you must file a claim within 15 days of the item’s last tracking update, of when it was marked as delivered, and of receiving a damaged item. It is important to report the issue as soon as possible to ensure a quick resolution.


How long does it take to process a claim with LABL Protect?


You should find out if your claim has been approved within just a few hours of the merchant or you submitting a claim. Reorders are placed at time of approval as well. 


What happens after a claim is approved?


When your claim has been approved, you will be eligible for a refund or a replacement on the lost, stolen or damaged item. 


Can I add LABL Protect to my order after purchase?


Unfortunately, you cannot add LABL Protect after an order has been placed. You must opt into this service at time of purchase.


Can I cancel or get a refund for LABL Protect?


If you cancel your purchase prior to your order shipping, you will receive a refund for LABL Protect. However, LABL Protect is not refundable if the order has shipped. 



You can log in with the same e-mail you placed an order with here. If you didn't select a password when ordering, you will have to reset your password.

We deliver within the United States, including P.O. Boxes, AFO/APO (Military Addresses), Alaska, Hawaii and Puerto Rico.


We do not deliver anywhere outside of the United States.

Products

We know it’s a bummer when your go-to style is MIA. Sometimes, certain items may not stick around forever. But don’t worry, we’re always cooking up fresh looks for you to love.

Got more questions or need a hand? Hit us up at [email protected]. We’re here for you!

What happens if an item I ordered becomes unavailable after placing my order?

At Joe Boxer, we maintain real-time inventory updates on our website. Items that are out of stock are not listed. However, on rare occasions, an item you have ordered might become unavailable due to rapidly changing stock levels or simultaneous orders. If this happens, we'll notify you promptly via e-mail.


What are my options if an item in my order is no longer available?

A: In the unlikely event that an item in your order is unavailable, we will reach out to you with two options: You can either choose to remove the unavailable item from your order, or you can opt to cancel your entire order and place a new one with alternative items.


How do I know if an item is in stock?

A: If an item is listed on our website, it is available for purchase. Our inventory is updated in real-time to reflect current stock levels, ensuring accuracy in availability to the best of our ability.


What should I do if I can't find the item I'm looking for on your website?

If you cannot find a specific item, it is likely that the item is currently out of stock. As we do not offer a waiting list or pre-order option, we recommend checking back periodically for updates to our inventory. 

We do not keep inventory in our warehouse for legacy merchandise, so if an item is sold out, it is gone.

Payment

We accept all major credit cards including MasterCard, Visa, American Express and Discover.

We are currently integrated with Payment Wallets for Google Pay, Apple Pay, PayPal and Sezzle.

Get support

  • Chat with us
    Connect with Joe Boxer Support for assistance. All inquiries received outside of business hours will be responded to the next business day (excluding weekends & holidays).